Return and Refund Policy

Return & Refund Policy

At Brexley, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

You may request a return if the following conditions are met:

  • The product is unused, unworn, and in its original condition

  • Original packaging, tags, and labels are intact

  • The return request is raised within the eligible return period

  • Proof of purchase (order ID or invoice) is available

We reserve the right to reject returns that do not meet these criteria.

2. Return Timeframe

  • Returns must be requested within [5 DAYS] of receiving the product.

  • Any request made after this period may not be eligible for return or refund.

To initiate a return, please contact us at [Pentagun.store@gmail.com] with your order details.

3. Refund Process and Timing

Once we receive and inspect the returned product:

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 3 business days after inspection

  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

  • Exchanges are available for size or product defects, subject to stock availability

  • If the requested exchange item is unavailable, a refund or store credit may be offered

  • Exchange requests must be raised within 2 DAYS of delivery

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 2 DAYS of delivery

  • Share clear photos or videos of the issue along with your order ID

  • After verification, we will arrange a replacement or issue a refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products showing signs of wear, use, or damage after delivery

  • Items returned without original packaging or tags

  • Products marked as “Final Sale” or “Non-Returnable”

  • Customized or special-order products (if applicable)

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be covered by Brexley.

  • For all other eligible returns, the customer may be responsible for return shipping charges

Details regarding return pickup or shipping instructions will be shared after approval.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

Brexley Co.
Email: Pentagun.store@gmail.com