Shipping policy

Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered by Pentagun.

1. Shipping Methods Available

We partner with reliable courier and logistics providers to ensure safe and timely delivery of your orders. Shipping methods may vary based on your location and order size.

Available shipping options will be displayed at checkout.

2. Order Processing Time

  • All orders are processed within 2 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During high-volume periods (sales, holidays, new launches), processing times may be slightly longer.

Once your order is shipped, you will receive a confirmation message with tracking details.

3. Delivery Timeframes

Estimated delivery timelines after dispatch are as follows:

  • Domestic (India): [2 BUSINESS DAYS]

  • Remote or rural areas: Delivery may take additional time depending on the courier's reach.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Costs

  • Shipping charges will be clearly mentioned at checkout.

  • Any applicable shipping fees are calculated based on order value, size, weight, and delivery location.

We do not charge any hidden shipping fees.

5. Tracking Information

Once your order is shipped, you will receive tracking details via email or SMS.
You can use this information to track the status of your shipment directly on the courier partner’s website.

If you face any issues with tracking, feel free to contact us.

6. Delivery Issues and Delays

While we aim to deliver all orders on time, delays may occur due to:

  • Courier or logistics partner delays

  • Weather conditions

  • Public holidays or regional restrictions

  • Incorrect or incomplete delivery address

Pentagun is not responsible for delays caused by third-party courier services, but we will always assist you in tracking and resolving delivery issues wherever possible.

7. Undelivered or Returned Shipments

If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, re-shipping charges may apply.

Refunds or re-shipments in such cases will be handled as per our Returns & Refund Policy.

8. International Shipping

Currently, international shipping is NOT AVAILABLE.

If international shipping is available:

  • Delivery timelines and shipping costs will vary by destination country.

  • Customs duties, taxes, or import charges (if any) must be borne by the customer.

  • We are not responsible for delays caused by customs clearance.

9. Contact Us

For any questions regarding shipping or delivery, please contact us at:

Brexley Footwears Co.
Email: Pentagun.store@gmail.com